I wanted to share a testimonial about a company that we have had the privelige of doing business with. The name of the company is Fresh Books and they are quickly becoming one of our favorite business solution partners. We were using another billing software when we first started Adwebvertising and it was okay; however, it was not nearly as intuitive or easy to use as Fresh Books has proven to be.
Let’s talk about their customer service!
Wow! They are on it when it comes to customer service.
Our first experience came as a recommendation from our managing partner and C.T.O., Jason Stanley, and has been a series of small successes ever since. Our first interaction with your company though came from one of their customer service representatives named Vonnell. She was a blessing to speak with and answered all of our questions succinctly. That particular conversation made the difference in my decision to pull the trigger and sign Adwebvertising up. Next, we enjoyed a brief chat through your online chat portal (with Patrick) who scheduled a conference with Dustin who promptly contacted us for a follow-up. Dustin was the consummate professional. He seemed very knowledgeable about the product and was kind enough to place me on hold to get answers to questions that he was not 100% sure about (which in my books is a million times better than trying to guess your way through a conversation). Dustin was a great help and we appreciate it.
Let’s talk about the features!
Intuitive and easy to set up clients and billing
Recurring billing functionality
Online payment gateway
Automatically sends late payment reminder emails
Time and expense tracking
Credit Card Payments
Snail Mail -or- Email invoice delivery
Redundant data back-ups
Access Anywhere (smart phone compatible)
AWESOME customer service!
Overall our experiences with Fresh Books has been a good one. Our clients have not had any problems so far, and as we use the service ourselves we will add this to our toolbox of recommended services.